Search Virginia Mason News

SEATTLE – (April 9, 2013) – Virginia Mason Medical Center announced today it has been recognized for outstanding performance in providing a positive experience for patients during their hospital stay, as measured by Healthgrades, a leading online resource that helps consumers search, evaluate, compare and connect with physicians and hospitals.

Virginia Mason is the only hospital in the Seattle area to receive the 2013 Outstanding Patient Experience Award. “We are extremely proud of this accomplishment,” said Gary S. Kaplan, MD, chairman and CEO. “We strive to provide a perfect experience to every patient, every time. We know that to do this, we not only need to provide outstanding clinical care, but also outstanding service.”

The award highlights the performance of hospitals that have been evaluated by their patients in surveys collected by the Centers for Medicare and Medicaid Services (CMS) after they are discharged from the hospital. The surveys measure patients’ satisfaction with the quality of care they received, among other things.

This is the first time Virginia Mason has received this recognition from Healthgrades. “The award reflects the commitment and efforts of our entire Virginia Mason team to create an extraordinary patient experience,” Dr. Kaplan said. “It is an important affirmation that we are leading the way in our service efforts, but even more important, it is an indication that our focus on creating the perfect patient experience is felt and appreciated by our patients.”

Healthgrades determines eligibility for the Outstanding Patient Experience Award by identifying the hospitals that have an overall patient experience score in the top 15 percent of the nearly 4,500 hospitals across the nation that were evaluated. In addition to Virginia Mason, 454 other hospitals in the U.S. — only 10 percent of those that were evaluated — received this prestigious award.

“As hospitals continue to struggle with the delivery of high-quality, safe care in the face of mounting financial and regulatory pressures, the hospitals who have achieved Healthgrades 2013 Outstanding Patient Experience Award stand above the rest in terms of providing the most positive experience for patients during their hospital stay,” said Evan Marks, executive vice president for Healthgrades Informatics and Strategy. “This exceptional performance reflects a commitment to superior quality of clinical care.”

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit:

About Virginia Mason Medical Center
Virginia Mason Medical Center, founded in 1920, is a nonprofit regional health care system in Seattle that serves the Pacific Northwest. Virginia Mason employs more than 5,300 people and includes a 336-bed acute-care hospital; a primary and specialty care group practice of more than 460 physicians; satellite locations throughout the Puget Sound area; and Bailey-Boushay House, the first skilled-nursing and outpatient chronic care management program in the U.S. designed and built specifically to meet the needs of people with HIV/AIDS. Benaroya Research Institute at Virginia Mason is internationally recognized for its breakthrough autoimmune disease research. Virginia Mason was the first health system to apply lean manufacturing principles to health care delivery to eliminate waste and improve quality and patient safety.

To learn more about Virginia Mason Medical Center, please visit or follow @VirginiaMason on Twitter. To learn how Virginia Mason is transforming health care and to join the conversation, visit our blog at

About Healthgrades
Healthgrades, headquartered in Denver, Colorado, the leading online resource for comprehensive information about physicians and hospitals. More than 225 million consumers use the Healthgrades websites to search, evaluate, compare and connect with physicians and hospitals that best meet their treatment needs. Consumers are empowered through use of the Healthgrades proprietary information about clinical outcomes, satisfaction, safety, and health conditions to make more informed healthcare decisions and take action.  For more information please visit and

Media Contact:
Gale Robinette
Virginia Mason Media Relations
(206) 341-1509

Back to Search