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Virginia Mason Tops List in Washington Health Alliance Report on Quality, Patient Experience
SEATTLE — (Dec. 21, 2018) — Virginia Mason is at the top of the list in a new report from the Washington Health Alliance that combines patient experience survey results with quality rankings.
The Washington Health Alliance is a nonprofit, nonpartisan organization that shares data on health care quality and value to help providers, patients, employers and union trusts make better decisions about health care.
It conducts a statewide patient experience survey every other year, in which it asks approximately 250,000 Washington state residents about their experience with their primary care provider. Patient experience results include these measures: (1) getting timely access to care and information, (2) how well providers communicate with patients, (3) how well providers coordinate patient care, (4) helpful and respectful office staff, and (5) the patient’s overall rating of the provider.
The organization also ranks medical groups each year based on their results for more than 30 health care quality measures. These results are reported in the Community Checkup.
In a new “Highlight” on the Community Checkup website, the Washington Health Alliance brings together these two sets of results and ranks organizations from better to worse based on their combined performance, including their 2018 patient experience results and 2018 Community Checkup results.
In the list of medical groups with results for 15 or more measures, Virginia Mason tops the list of the 100 organizations ranked. In addition, Virginia Mason is ranked among the top five medical groups since implementation of the Washington Health Alliance’s Statewide Common Measure Set (2015-2018). The measures provide a common way of tracking important elements of health and health care performance.
“The reports provided to the public by the Washington Health Alliance offer a wealth of data that health care organizations can use to identify important improvement opportunities,” said Virginia Mason Chairman and CEO Gary S. Kaplan, MD. “In addition, employers and other health care purchasers can mine the reports to learn about quality care and guide their decisions.”
Dr. Kaplan added that the alliance’s commitment to improving access, quality and affordability is commendable, and its reports “affirm that Virginia Mason’s efforts to improve quality, safety and patient experience is the work we need to continue to be focused on.”
About Virginia Mason Health System
Virginia Mason, founded in 1920, is a nonprofit regional health care system based in Seattle that serves the Pacific Northwest. In the Puget Sound region, the system includes 336-bed Virginia Mason Hospital; a primary and specialty care group practice of more than 500 physicians; outpatient medical facilities and services in Seattle, Bainbridge Island, Bellevue, Edmonds, Federal Way, Kirkland, Issaquah and Lynnwood; Bailey-Boushay House, the first skilled-nursing and outpatient chronic care management program in the United States designed specifically to meet the needs of people with HIV/AIDS; Benaroya Research Institute, which is internationally recognized for autoimmune disease research; Virginia Mason Foundation; and Virginia Mason Institute, which trains health care professionals and others around the world in the Virginia Mason Production System, an innovative management method for improving quality and safety.
Virginia Mason Health System also includes Virginia Mason Memorial, a 226-bed hospital serving Yakima Valley in central Washington since 1950. Virginia Mason Memorial includes primary care practices and specialty care services, including high-quality cardiac care; cancer care through North Star Lodge; breast health at `Ohana Mammography Center; acute hospice and respite care at Cottage in the Meadow; pain management at Water’s Edge; an advanced NICU unit that offers specialty care for at-risk infants; advanced services for children with special health care needs at Children’s Village; and The Memorial Foundation.
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Virginia Mason Health System