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 Guardian Excellence Award

SEATTLE — (Sept. 30, 2020) — Virginia Mason has been named a recipient of the 2020 Guardian of Excellence Award® for Patient Experience by Press Ganey, a company that helps health care providers across the nation to evaluate and improve their performance in patient experience.

This is the second straight year Virginia Mason has received the award, which honors Press Ganey clients that achieved the 95th percentile or higher for a set of designated survey measures, including “likelihood to recommend, overall rating and/or teamwork” for the award period (July 2019-April 2020).

Virginia Mason is one of only two hospitals in Washington state to be recognized for excellence in patient experience. Click here to see the list of winners in each category.

Gary S. Kaplan, MD, chairman and CEO of Virginia Mason, said the award is a testament “to the commitment across our organization to always put patients first in everything we do.”

Patrick T. Ryan, chairman and chief executive officer of Press Ganey, said the Virginia Mason team touches the lives of patients and their families in profound ways.

“This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality and experience of patient-centered care,” he added. “I continue to be humbled and inspired by their heroic efforts to care for patients in the face of uncertainty, stress and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with Virginia Mason in this noble work and we congratulate them on this tremendous achievement.”

About Virginia Mason Health System
Virginia Mason, founded in 1920, is a nonprofit regional health care system based in Seattle that serves the Pacific Northwest. In the Puget Sound region, the system includes 336-bed Virginia Mason Hospital; a primary and specialty care group practice of more than 500 physicians; outpatient medical facilities and services in Seattle, Bainbridge Island, Bellevue, Edmonds, Federal Way, Kirkland, Issaquah and Lynnwood; Bailey-Boushay House, the first skilled-nursing and outpatient chronic care management program in the United States designed specifically to meet the needs of people with HIV/AIDS; Benaroya Research Institute, which is internationally recognized for autoimmune disease research; Virginia Mason Foundation; and Virginia Mason Institute, which trains health care professionals and others around the world in the Virginia Mason Production System, an innovative management method for improving quality and safety.

Virginia Mason Health System also includes Virginia Mason Memorial, a 226-bed hospital serving Yakima Valley in central Washington since 1950. Virginia Mason Memorial includes primary care practices and specialty care services, including high-quality cardiac care; cancer care through North Star Lodge; breast health at `Ohana Mammography Center; acute hospice and respite care at Cottage in the Meadow; pain management at Water’s Edge; an advanced NICU unit that offers specialty care for at-risk infants; advanced services for children with special health care needs at Children’s Village; and The Memorial Foundation.

Media Contact:
Gale Robinette
Media Relations Manager
Virginia Mason Health System
(206) 341-1509

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