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Guardian of Excellence Award 2019

SEATTLE — (Nov. 29, 2019) — Virginia Mason has been named a 2019 Guardian of Excellence Award winner by Press Ganey Associates, an Indiana-based company that develops, distributes and evaluates patient satisfaction surveys for health care clients across the United States.

Virginia Mason earned the award by reaching the 95th percentile or higher for Patient Experience in Inpatient Care for each reporting period during the award year (May 2018-April 2019).

“Everyone at Virginia Mason strives to create a remarkable experience for every patient we serve,” said Amy Tufano, administrative director, Patient Relations and Experience. “This recognition by Press Ganey is a result of the commitment the Virginia Mason team has to always putting patients first.”

The award is a nationally-recognized symbol of achievement in health care. Presented annually, it honors organizations that consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year. The Press Ganey survey measures patient satisfaction by asking individuals a series of questions about their care experience, including how likely it is they would recommend the hospital to other people.

See the complete list of award winners online.  

About Virginia Mason Health System
Virginia Mason, founded in 1920, is a nonprofit regional health care system based in Seattle that serves the Pacific Northwest. In the Puget Sound region, the system includes 336-bed Virginia Mason Hospital; a primary and specialty care group practice of more than 500 physicians; outpatient medical facilities and services in Seattle, Bainbridge Island, Bellevue, Edmonds, Federal Way, Kirkland, Issaquah and Lynnwood; Bailey-Boushay House, the first skilled-nursing and outpatient chronic care management program in the United States designed specifically to meet the needs of people with HIV/AIDS; Benaroya Research Institute, which is internationally recognized for autoimmune disease research; Virginia Mason Foundation; and Virginia Mason Institute, which trains health care professionals and others around the world in the Virginia Mason Production System, an innovative management method for improving quality and safety.

Virginia Mason Health System also includes Virginia Mason Memorial, a 226-bed hospital serving Yakima Valley in central Washington since 1950. Virginia Mason Memorial includes primary care practices and specialty care services, including high-quality cardiac care; cancer care through North Star Lodge; breast health at `Ohana Mammography Center; acute hospice and respite care at Cottage in the Meadow; pain management at Water’s Edge; an advanced NICU unit that offers specialty care for at-risk infants; advanced services for children with special health care needs at Children’s Village; and The Memorial Foundation.

Media Contact:
Gale Robinette
Media Relations Manager
Virginia Mason Health System
(206) 341-1509


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