Virginia Mason Frequently Asked Questions (FAQs)

These frequently asked questions are provided to help answer certain questions you may have regarding services and information found or not found through Virginia Mason and If your question is not answered and you would still like to provide feedback or a question to, please use the website feedback form.

Can I email my Virginia Mason provider for medical advice?
Yes. You can now securely message your care team at a time that fits your schedule. You will first need to enroll into MyVirginiaMason at your next clinic visit. Learn more.

Who should I contact regarding a compliment or complaint?
Please contact Virginia Mason's Patient Relations and Service Department at (206) 223-6616 with any compliments or complaints. You may also fill out the Compliments/Concerns online form or write to:

Patient Relations Department
Virginia Mason
P.O. Box 900 M.S. C1-PTR
Seattle, WA 98111-0900

For patients or visitors who are deaf, another option for contacting us is with TTY (800) 833-6384 / (206) 344-7984 or emailing Patient Relations at

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How do I contact the Billing Department about my account?
You may contact the Billing Department about your account by calling (206) 223-6601 or toll-free at (800) 553-7803; TTY (206) 344-7984. You may also use the online e-mail form. Patient account representatives are available Monday through Thursday from 8 a.m. to 5:30 p.m. and Friday from 9 a.m. to 5 p.m. For more information, visit Billing & Accounts.

How do I give feedback or find help about using Virginia Mason's e-statement billing system?
You can find information about Virginia Mason's e-statement billing system through Billing & Accounts. If you are experiencing technical difficulties or need help with an account password reset, please call (206) 223-6601, option 4 or toll-free at (800) 553-7803. The Billing Department's hours of operation are Monday through Thursday, 8 a.m. to 5:30 p.m. and Friday, 9 a.m. to 5 p.m. You may also e-mail the e-statement team at

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How do I request my medical records?
You may request copies of your medical records.

Is my insurance accepted at Virginia Mason?
View this list of insurance plans to find out if your insurance is accepted at Virginia Mason. Contact your health insurance plan for details about services covered.

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Can I schedule an appointment through
You can request appointments through MyVirginiaMason. You will need to enroll at your next clinic visit. Learn more about MyVirginiaMason.

Can I view my lab results online at
Yes. You must first enroll at MyVirginiaMason. Learn more about MyVirginiaMason.

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How do I find a physician by their medical specialty?
You can find a Virginia Mason physician by medical specialty, last name, disease or condition or clinic location. Start your doctor search.

How do I research medical information on
You can take find diabetes education, cancer support services, health classes and events and more through the Health Tips & Education page.

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How do I find a Virginia Mason clinic near me?
You can find the nearest Virginia Mason clinic through our medical center locations list.

How do I find information about pharmacies at Virginia Mason?
Virginia Mason has pharmacies at three locations. Find the pharmacy nearest you. Prescription refills can also be ordered online through the patient portal, MyVirginiaMason. Prescription refill orders will need to be picked up at a Virginia Mason pharmacy location once filled.

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How do I apply for a job at Virginia Mason?
All Virginia Mason jobs, including physician, nursing and physical medicine/rehabilitation can be viewed through Health Care Job Opportunities. You will also find information about upcoming job fairs and living in Seattle.

How do I find key phone numbers (departments, billing, regional clinics) for Virginia Mason?
Find phone numbers for appointments, departments, billing, the hospital, laboratories, regional clinics and more through the Key Phone Numbers page.

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How do I send gifts, flowers and email to someone in the Virginia Mason Hospital?
The Virginia Mason Gift Shop can help you get Gifts & Flowers to a patient in the Virginia Mason Hospital. Call (206) 583-6054 for more information. Use this form to email someone in Virginia Mason Hospital.

How do I find information about the Virginia Mason Production System (VMPS)?
Find out what VMPS is, how it works, the benefits, results and successes through Virginia Mason's VMPS Fast Facts. To learn more about VMPS and to visit a Virginia Mason clinic for a first-hand look, call Virginia Mason's Kaizen Promotion Office at (206) 223-7619.

What is the Health Benefit Exchange and how would I enroll?
Enrollment for health insurance through the state's Health Benefit Exchange began Oct. 1, 2013. You can find enrollment information through the Washington Healthplanfinder. Learn about the Health Benefit Exchange and Medicaid Expansion.

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