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SEATTLE – (June 16, 2020) – Virginia Mason announced today that it has earned the Healthgrades 2020 Outstanding Patient Experience Award, placing the medical center among the top 5 percent of hospitals nationwide for patient experience, according to Healthgrades – the leading resource that connects consumers, physicians and health systems.

This is the eighth consecutive year (2013-2020) the medical center has received this honor.

“This award is the result of our team’s commitment to always putting the patient first in everything we do every day,” said Virginia Mason Chairman and CEO Gary S. Kaplan, MD. “I regularly receive letters from patients and their families sharing the great experiences they had with us. I am very proud of all our team members for their extraordinary focus on excellence.”

Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 29-question survey sent to the hospital’s own patients. Survey questions focused on patients’ perspectives of their care in the hospital. Topics ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. Measures also included whether a patient would recommend the hospital to family and friends.

“The 2020 Outstanding Patient Experience Award recognizes hospitals committed to improving patient experience throughout the entire organization,” said Healthgrades Chief Medical Officer Brad Bowman, MD. “Patient experience plays a huge role in the perception of the care a patient receives, and it is important that hospitals continue to learn from and evolve their patient experiences. It is also equally important that consumers access this information and do their research when determining where to receive care.”

View Healthgrades hospital quality methodologies.

About Virginia Mason Health System
Virginia Mason, founded in 1920, is a nonprofit regional health care system based in Seattle that serves the Pacific Northwest. In the Puget Sound region, the system includes 336-bed Virginia Mason Hospital; a primary and specialty care group practice of more than 500 physicians; outpatient medical facilities and services in Seattle, Bainbridge Island, Bellevue, Edmonds, Federal Way, Kirkland, Issaquah and Lynnwood; Bailey-Boushay House, the first skilled-nursing and outpatient chronic care management program in the United States designed specifically to meet the needs of people with HIV/AIDS; Benaroya Research Institute, which is internationally recognized for autoimmune disease research; Virginia Mason Foundation; and Virginia Mason Institute, which trains health care professionals and others around the world in the Virginia Mason Production System, an innovative management method for improving quality and safety.

Virginia Mason Health System also includes Virginia Mason Memorial, a 226-bed hospital serving Yakima Valley in central Washington since 1950. Virginia Mason Memorial includes primary care practices and specialty care services, including high-quality cardiac care; cancer care through North Star Lodge; breast health at `Ohana Mammography Center; acute hospice and respite care at Cottage in the Meadow; pain management at Water’s Edge; an advanced NICU unit that offers specialty care for at-risk infants; advanced services for children with special health care needs at Children’s Village; and The Memorial Foundation.

Media Contact:
Gale Robinette
Media Relations Manager
Virginia Mason Health System
(206) 341-1509



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