Feedback About Transplant Care

Your thoughts regarding the care we deliver to you at Virginia Mason are important to us. Your comments help us refine who we are and find ways to better meet your needs and the needs of others. We encourage you to share your thoughts and concerns with your transplant nurse or physician at (206) 341-0925. In addition, you can call the Virginia Mason Patient Relations Department at (206) 223-6616. Lastly, United Network for Organ Sharing (UNOS) has a toll free number (888) 894-6361, for patient concerns. Should any problems not be resolved to your satisfaction, please feel free to contact:

  • Transplant Program Director
    Virginia Mason
    1100 9th Ave.
    P.O. Box 900
    Mail Stop: C1-TX
    Seattle, WA  98111-0900
    (206) 341-0925
  • Patient Relations Department
    Virginia Mason
    P.O. Box 900
    Mail Stop: GB-ADM
    Seattle, WA  98111-0900
    (206) 223-6616
    TDD (206) 223-6390
  • United Network for Organ Sharing (UNOS)
    P.O. Box 2484
    Richmond, VA  23218

An important service is the UNOS toll-free Patient Services line: (888) 894-6361 (Please do not call this UNOS number to reach your transplant center). Transplant patients, family members/friends, living donors, donor family members, and the public can call this number to:

  • Discuss general information about organ donation, living donation, the transplant process, transplant policies and transplant data
  • Receive a free patient information kit with helpful booklets, waiting list and transplant data, and a list of all transplant centers
  • Ask questions about information on the UNOS Web site for transplant patients and living donors:
  • Discuss problems you may have with a transplant center related to a possible policy violation