Scheduling Appointments and Insurance Coverage

How can I schedule an appointment with a Virginia Mason provider?

Please visit our services we provide page to find the service you are looking for, review the providers providing the care, and call the scheduling team with the telephone number provided. Please review the insurance plans we accept and have your insurance information available.

young transgender man

How do I know if Virginia Mason accepts my insurance plan?

Virginia Mason medical Center accepts many types of insurance plans, including Washington State Health Plans. Depending on your insurance, an insurance approved referral or insurance approved authorization may be required before receiving services.

Please visit our insurance webpages to locate your insurance plan and learn more about the requirements. We recommend that you also call your insurance company to learn what services are covered under your plan.

Get Help Navigating Your Insurance

For questions about insurance, billing or medical records, please contact our Patient Financial Services support team, Monday through Friday, 8:00 a.m. – 4:30 p.m.

  • Patient Financial Navigators: (206) 223-6715
  • Authorizations: (206) 341-1870

If you are uninsured Virginia Mason does offer options financial assistance if you need assistance in paying for your medical care. Learn more about the requirements and services that qualify.

Things to Do Before Your Appointment

Virginia Mason follows the standards of care and informed consent guidelines recommended by the WPATH and ask that you have all required clinical documentation and meet criteria before scheduling your consultation or at the time of your consultation, depending on the services.

We make every attempt to increase access for care, the clinical documentation we ask for is to help meet coverage criteria set by the insurance companies. This will help ensure your visits are valuable and make moving forward with insurance authorizations easier. You may be required to provide additional letters based on your individual insurance policy.