Patients & Visitors

Important Information: Visits and COVID-19

To ensure our facilities are safe places, please note the following:

  • We ask that you arrive with a face covering; if you do not have a face covering, one will be provided to you upon entrance
  • Face coverings must be worn at all times while in our facilities
  • Please note that valved facemasks must be replaced or covered

UPDATED Jan. 13 — Virginia Mason has been and will continue actively supporting COVID-19 vaccine administration efforts for team members and Puget Sound-area residents based on current guidelines from the Centers for Disease Control and Prevention and Washington State Department of Health (DOH).

To help ensure that our patients and the general public are kept updated about related efforts, here is a high-level summary of what Virginia Mason did last week and what is happening this week.

Last Week

  • Last week, we vaccinated 2,120 people, which was estimated to include 60% from within Virginia Mason and 40% from outside the organization.
  • Approximately 4,500 team members, in total, had received their first shot of the two-dose course since vaccinations began Dec. 17.
  • Virginia Mason also began administering second doses of the vaccine to Phase 1A team members.
  • We received enough vaccine to begin vaccinating other members of Phase 1A, including community health care workers and older adults in congregate living facilities.

This Week

  • Virginia Mason will continue administering first and second doses of vaccine to Phase 1A team members.
  • As of Jan. 11, Virginia Mason had vaccinated approximately 70% of our invited workforce.
  • We are continuing to vaccinate other community members who qualify as being in Phase 1A.
  • To increase capacity for people in Phase 1A, Virginia Mason is planning to open additional vaccination clinics at the Bainbridge Island, Bellevue, Federal Way and Lynnwood medical centers in preparation for Phase 1B and subsequent phases. We will post opening date information shortly.

Check Your COVID-19 Vaccine Eligibility

Virginia Mason patients and members of the community are encouraged to visit FindYourPhaseWA.org to determine if they are currently eligible to receive the COVID-19 vaccine.

Your contact information will be kept private and will only be used by the Washington State Department of Health (DOH) to notify you – by email or text – when you become eligible, if you are not already.

People who qualify will be provided the information to request an immunization from Virginia Mason.

Currently, this tool will only determine if you are eligible for the vaccine right now as the initial part of Phase 1. As plans for future phases are confirmed in the coming weeks, this tool will allow people to determine into which future phase they fall.

Should you choose to provide your contact information, the DOH will notify you when you are eligible or provide updates to the criteria that may affect your eligibility. You should also feel free to repeat this survey in two to four weeks to see if you have become eligible.

More Information

Cell Phone Waiting LotCell Phone Waiting Lot

Cell Phone Waiting Lot: The Terry and University parking lot will be available for companions of clinic or hospital patients who are waiting outside Virginia Mason facilities. The Lindeman Pavilion restrooms will also be available to companions while they are waiting.

UPDATED NOV. 20 — With our updated outpatient policy, patients are encouraged to attend in-person clinic visits alone. Patients may not have anyone accompany them beyond the entrance point during their clinic visit, unless the (one) companion is there to provide cognitive, physical or emotional support, per the Americans with Disabilities Act (ADA), or pediatric patients requiring a parent or guardian to accompany them. Patients requiring assistance with transport to and from their ambulatory visit will be supported by Virginia Mason’s Patient Transport Team. Companions who accompanied the patient to campus can wait in their vehicles or at an off-site location until the appointment has concluded.

Cell Phone Waiting Lot: The Terry and University parking lot will be available for companions of clinic or hospital patients who are waiting outside Virginia Mason facilities. The Lindeman Pavilion restrooms will also be available to companions while they are waiting.

UPDATED NOV. 20 — Your safety, and the safety of your family and friends, is a top priority at Virginia Mason.

As we see more cases of COVID-19 in our community, Virginia Mason is taking action to help minimize the potential for exposures and keep our patients, guests and team members safe. For the safety of all, please follow the guidelines below.

General hospital visits are currently suspended. Inpatient visitor access is limited in the hospital setting to an exception list only. Patients may not have anyone accompany them past the hospital entrance (except for Americans with Disabilities Act – ADA reasons).

Exceptions (visitors who will be allowed) include these situations:

  • Patients at end-of-life: End-of-life refers to a patient who is highly likely to pass away in the coming days and is not restricted to patients who are receiving palliative care. This is for both COVID-19 positive and non-COVID-19 patients.
  • Patients who have cognitive, physical or emotional deficits needing ADA accommodations
  • Caregivers who need to receive in-person education related to patient discharge care needs
  • Pre-approved care partners for Centers of Excellence patients during patient education sessions
  • Birth support person and certified doula
  • Clergy
  • Certified interpreter
  • The care team may request exceptions for complex situations via escalation through nursing leadership

Current policies for expectant mothers in the birth center and patients arriving to our Emergency Department will not change at this time.

For the safety of our patients and team members, visitors are encouraged to keep their hospital visits brief.

Alternatives to in-person visitation are available via iPad video visit technology through the Concierge Cart, or telephone calls.

  • If you are traveling from out of state, please allow for an additional one to two days for COVID-19 screening if required for your home state. The test resulting time can take up to two days.

  • If you are traveling within state but greater than four hours away and were unable to obtain COVID-19 return home screening in your local community, you will need to plan to travel to the Seattle area two to three days prior to your procedure to ensure your screening can be completed at Virginia Mason.

  • If prescreening for COVID-19 prior to travel, it is important that you isolate yourself as much as possible between the date of your pre-travel screening test and the date of your procedure to avoid potential exposures. Stay home, separate yourself from others within your home, limit contact with pets and other animals, and wear a mask at all times, whenever you must leave your home. If, upon arrival at Virginia Mason, your pre-procedural test for COVID is positive, your procedure will be delayed for a minimum of 10 days while you recover from COVID-19.

Visiting a hospital and medical center can be a stressful time for both patients and visitors. Whether you come to Virginia Mason as a patient or visitor, we want you to know that we will do everything possible to ensure that your needs are met.

Use the following information to contact us, find information for patients, visitors or our locations:

If you are walking through our hospital or one of our clinics and need help, don't hesitate to ask for assistance from a Virginia Mason staff member.

For patients or visitors who are deaf, another option for contacting us is with TTY (800) 833-6384 / (206) 344-7984 or emailing Patient Relations at VMMC.Patient_Relations_SEATTLE@virginiamason.org.