Patients & Visitors

Important Information: Visits and COVID-19

Changes to Outpatient Guidelines: Virginia Mason Medical Center is limiting our outpatient companion guidelines as part of our continued desire to protect the safety of our patients, their family members and our care teams. Outpatients are strongly encouraged to attend their appointments alone. If necessary, they may have one companion per patient. A second companion may be present for infants under the age of two. See more guideline details >>

Cell Phone Waiting Lot: The Terry and University parking lot will be available for companions of clinic or hospital patients who are waiting outside Virginia Mason Medical Center downtown facilities. The Lindeman Pavilion restrooms will also be available to companions while they are waiting.

Effective Dec. 6, 2021
Virginia Mason Medical Center is limiting visitors to the hospital to protect the safety of our patients, their family members, and our care teams. These guidelines are designed to ensure we minimize potential exposure.

  • Two visitors per hospital stay during visiting hours, 10 a.m. to 8 p.m., with no entry after 7 p.m. (some exceptions)
  • Visitors to inpatient units must show proof of being fully vaccinated against COVID-19 or proof of receiving a negative COVID-19 test within 72 hours of their visit. (some exceptions)
  • All COVID-19 tests, except antibody tests, will be accepted. COVID-19 testing sites in Washington state can be found on the Department of Health website.
  • Individuals are considered fully vaccinated:
    • Two weeks after their second dose in a two-dose series, such as the Pfizer or Moderna vaccines; or
    • Two weeks after a single dose of the Johnson & Johnson’s Janssen vaccine.
  • Types of vaccination proof that we accept:
    • COVID-19 vaccination record card; or
    • A print or digital copy of a completed vaccination record card (front and back of card); or
    • Documentation of COVID-19 vaccination from a health care provider.
    • If you cannot find your proof of vaccination, your state vaccine record website may be helpful. (In Washington, go to WA Verify.)
  • Exceptions to the vaccine and visitation limitations include birth support persons, parent/guardian visiting a minor, visitors of patients at the end of life, individuals who are part of the patient’s ancillary care team (clergy, interpreters, support person who is medically necessary for a patient who lacks decisional capacity or is disabled).
  • We encourage keeping visits brief for the safety of our patients and team members.
  • Permitted visitors must check in at the Nursing Station prior to entering the patient's room, and must remain in the room during the visit.
  • No visitors under the age of 5.
  • No visitors will be allowed in the patient room who has tested positive for COVID-19 or is awaiting the results of a symptomatic/high-suspicion COVID-19 test. (some exceptions.)
  • No pet visitation. Service animals are allowed.

Patients arriving at our Emergency Department may have one companion at their visit. There is no proof of COVID-19 vaccination required in the Emergency Department.

Permitted visitors must always be masked while in our facilities – including patient rooms – and no eating or drinking is allowed (except in the cafeteria).

Please note, individuals that are provided an exception and are not vaccinated/tested should not be in public areas (e.g., gift shop, chapel, waiting rooms, cafeteria). No eating or drinking is allowed on the hospital campus, and masks must be worn at all times. Granting exceptions may change based on the patient's status.

Alternatives to in-person visitation are available via iPad video visit technology through the Volunteer Services-staffed Concierge Cart or telephone calls.

See more guideline details >>

Virginia Mason is limiting our surgery and procedure companion guidelines to protect the safety of our patients, their family members, and our care teams.

Surgical and procedural patients may not have anyone accompany them beyond the entrance point unless one companion is needed to provide support per the Americans with Disabilities Act, or pediatric patients requiring a parent or guardian to accompany them.

  • A companion contact cell phone number will be obtained prior to the procedure.
  • Patients will have their companion ride take them to a designated drop off and pick up location where they will enter through an access screening station, before proceeding to their check-in location. Patient transportation assistance will be available if needed.
  • A member of the care team will contact the companion via cell phone to communicate discharge instructions and confirm a pickup time.
  • For patients who need to stay overnight, one companion will be provided a 30 minute visit in the patient room after the procedure.

Cell Phone Waiting Lot: The Terry and University parking lot will be available for companions of clinic or hospital patients who are waiting outside Virginia Mason facilities. The Lindeman Pavilion restrooms will also be available to companions while they are waiting.

Cell Phone Waiting LotCell Phone Waiting Lot

Cell Phone Waiting Lot: The Terry and University parking lot will be available for companions of clinic or hospital patients who are waiting outside Virginia Mason facilities. The Lindeman Pavilion restrooms will also be available to companions while they are waiting.

  • If you are traveling from out of state, please allow for an additional one to two days for COVID-19 screening if required for your home state. The test resulting time can take up to two days.

  • If you are traveling within state but greater than four hours away and were unable to obtain COVID-19 return home screening in your local community, you will need to plan to travel to the Seattle area two to three days prior to your procedure to ensure your screening can be completed at Virginia Mason.

  • If prescreening for COVID-19 prior to travel, it is important that you isolate yourself as much as possible between the date of your pre-travel screening test and the date of your procedure to avoid potential exposures. Stay home, separate yourself from others within your home, limit contact with pets and other animals, and wear a mask at all times, whenever you must leave your home. If, upon arrival at Virginia Mason, your pre-procedural test for COVID is positive, your procedure will be delayed for a minimum of 10 days while you recover from COVID-19.

Visiting a hospital and medical center can be a stressful time for both patients and visitors. Whether you come to Virginia Mason as a patient or visitor, we want you to know that we will do everything possible to ensure that your needs are met.

Use the following information to contact us, find information for patients, visitors or our locations:

For patients or visitors who are deaf, another option for contacting us is with TTY (800) 833-6384 / (206) 344-7984 or emailing Patient Relations at VMMC.Patient_Relations_SEATTLE@virginiamason.org.