Patients & Visitors

Important Information: Visits and COVID-19

COVID Safety Poster

Entering Our Facilities

To ensure our facilities are safe places, please note the following:

  • We ask that you arrive with a face covering; if you do not have a face covering, one will be provided to you upon entrance
  • Face coverings must be worn at all times while in our facilities
  • Please note that valved facemasks must be replaced or covered

Clinic Visits

For patients who have clinic appointments, please limit nonessential companions to a single individual (with the exception of two parents/caregivers for patients two and under). We further ask that the companion be free of symptoms (fever, cough or respiratory symptoms).

Hospital Visits

Your safety, and the safety of your family and friends, is a top priority at Virginia Mason.

As the state progresses in reopening, our visitation guidelines are evolving. For the safety of all, please follow the guidelines below. If you do not follow these guidelines you will be asked to leave.

  • You may have one (1) designated visitor per patient per day. No more than two (2) during the course of the patient's stay.
    • Designated visitors do not include the following, as these individuals are considered part of the patient’s ancillary care team and are not restricted to visitation hours.
      • Clergy
      • Interpreter
      • Support person who is medically necessary for patient who lacks decisional capacity or is disabled
      • Designated Birth Support Partner in place of designated visitor
      • Doula — required doula identification (training certificate or business card)
  • All visitors will be screened at entry to the facility for symptoms of respiratory illness. Only visitors who have no symptoms will be allowed to enter the hospital.
  • Virginia Mason has a mandatory masking policy that applies to all visitors.
  • All visitors must maintain social distancing of six feet at all times, including when in the patient’s room.
  • All visitors need to check in at Nursing Station prior to entering patient’s room.
  • Stay in the patient room during the visit, except for patient privacy or use of the restroom.
  • No visitors under the age of 16. No pet visitation (service animals are allowed).
  • No eating or drinking when in the patient's room.
  • No visitors will be allowed in rooms of patients who have tested positive for COVID-19 or who are awaiting test results for COVID-19 except for visitors of patients nearing end-of-life, for which we have special guidelines to ensure safety.

Team members are available to keep you and others safe. Please follow their direction.

Visitation hours will be limited to 10 a.m. to 7 p.m.

Patients Traveling for Care at Virginia Mason

  • If you are traveling from out of state, please allow for an additional one to two days for COVID-19 screening if required for your home state. The test resulting time can take up to two days.
  • If you are traveling within state but greater than four hours away and were unable to obtain COVID-19 screening in your local community, you will need to plan to travel to the Seattle area two to three days prior to your procedure to ensure your screening can be completed at Virginia Mason.
  • If prescreening for COVID-19 prior to travel, it is important that you isolate yourself as much as possible between the date of your pre-travel screening test and the date of your procedure to avoid potential exposures. Stay home, separate yourself from others within your home, limit contact with pets and other animals, and wear a mask at all times, whenever you must leave your home. If, upon arrival at Virginia Mason, your pre-procedural test for COVID is positive, your procedure will be delayed for a minimum of 10 days while you recover from COVID-19.

Visiting a hospital and medical center can be a stressful time for both patients and visitors. Whether you come to Virginia Mason as a patient or visitor, we want you to know that we will do everything possible to ensure that your needs are met.

Use the following information to contact us, find information for patients, visitors or our locations:

If you are walking through our hospital or one of our clinics and need help, don't hesitate to ask for assistance from a Virginia Mason staff member.

For patients or visitors who are deaf, another option for contacting us is with TTY (800) 833-6384 / (206) 344-7984 or emailing Patient Relations at VMMC.Patient_Relations_SEATTLE@virginiamason.org.