Patients & Visitors
Important Information: Visits and COVID-19
To ensure our facilities are safe places, please note the following:
- We ask that you arrive with a face covering; if you do not have a face covering, one will be provided to you upon entrance
- Face coverings must be worn at all times while in our facilities
- Please note that valved facemasks must be replaced or covered
For patients who have clinic appointments, please limit nonessential companions to a single individual (with the exception of two parents/caregivers for patients two and under). We further require that the companion be free of symptoms (fever, cough or respiratory symptoms) and mask at all times.
Your safety, and the safety of your family and friends, is a top priority at Virginia Mason. These policies are designed to ensure that visitors do not unknowingly infect our hospital patients or our staff.
- Visitation hours will be limited to 10 a.m. to 7 p.m.
- Surgical patients arriving on the inpatient unit after 7 p.m. will be allowed a short visit (30 minutes or less) by one visitor. After this initial postoperative check-in visit, the normal visitation policy will apply.
- Patients admitted via the Emergency Department after 7 p.m. will not be allowed visitors on the inpatient unit until regular visiting hours resume and their COVID-19 status is known.
- Patients arriving from an outside facility after 7 p.m. will not be allowed visitors on the inpatient unit until regular visiting hours resume and their COVID-19 status is known.
- All visitors and those identified above as an ancillary care team member will be screened at entry to the facility for symptoms of illness. Only those who have no symptoms will be allowed to enter the hospital.
- All visitors, and ancillary care team members as identified above, must check in at Nursing Station prior to entering patient’s room and remain in the room during the visit, except for patient privacy or use of the restroom.
- A face covering must be worn at all times in the hospital facility, including when in the patient’s room.
- Limit of one (1) designated visitor per patient per day. No more than two (2) during the course of the patient’s stay.
- No eating or drinking when in the patient’s room.
- All visitors must maintain social distancing of six feet at all times, including when in the patient’s room.
- No visitors under the age of 16.
- No pet visitation. Service animals are allowed.
- Designated visitors do not include the following, as these individuals are considered part of the patient’s ancillary care team and are not restricted to visitation hours.
- Support person who is medically necessary for a patient who lacks decisional capacity or is disabled
- Specific to the Birth Center:
- A birth support person (i.e. partner, family member, friend) is exempt from visiting hours, however, replaces the designated visitor.
- Doula — required doula identification (training certificate or business card)
- No visitors will be allowed in room of a patient who have tested positive for COVID-19 or who are awaiting test results for COVID-19.
- Special arrangements are available for patients nearing end-of-life. Specific guidelines may apply based on patient circumstances to ensure visitor safety.
Team members are available to keep you and others safe. Please follow their direction. If you do not follow these guidelines you will be asked to leave.
Patients Traveling for Care at Virginia Mason
- If you are traveling from out of state, please allow for an additional one to two days for COVID-19 screening if required for your home state. The test resulting time can take up to two days.
- If you are traveling within state but greater than four hours away and were unable to obtain COVID-19 return home screening in your local community, you will need to plan to travel to the Seattle area two to three days prior to your procedure to ensure your screening can be completed at Virginia Mason.
- If prescreening for COVID-19 prior to travel, it is important that you isolate yourself as much as possible between the date of your pre-travel screening test and the date of your procedure to avoid potential exposures. Stay home, separate yourself from others within your home, limit contact with pets and other animals, and wear a mask at all times, whenever you must leave your home. If, upon arrival at Virginia Mason, your pre-procedural test for COVID is positive, your procedure will be delayed for a minimum of 10 days while you recover from COVID-19.
Visiting a hospital and medical center can be a stressful time for both patients and visitors. Whether you come to Virginia Mason as a patient or visitor, we want you to know that we will do everything possible to ensure that your needs are met.
Use the following information to contact us, find information for patients, visitors or our locations:
- For Patients
- For Visitors
- Locations / Maps & Directions
- Telephone Numbers
- Billing & Insurance
- Financial Assistance
- Accommodations and Amenities
- Lost and Found Form
- Contact Us
If you are walking through our hospital or one of our clinics and need help, don't hesitate to ask for assistance from a Virginia Mason staff member.
For patients or visitors who are deaf, another option for contacting us is with TTY (800) 833-6384 / (206) 344-7984 or emailing Patient Relations at VMMC.Patient_Relations_SEATTLE@virginiamason.org.