Patients & Visitors

Important Information: Visits and COVID-19

Cell Phone Waiting LotCell Phone Waiting Lot

To ensure our facilities are safe places, please note the following:

  • We ask that you arrive with a face covering; if you do not have a face covering, one will be provided to you upon entrance
  • Face coverings must be worn at all times while in our facilities
  • Please note that valved facemasks must be replaced or covered

Clinic Visits

UPDATED NOV. 20 — With our updated outpatient policy, patients are encouraged to attend in-person clinic visits alone. Patients may not have anyone accompany them beyond the entrance point during their clinic visit, unless the (one) companion is there to provide cognitive, physical or emotional support, per the Americans with Disabilities Act (ADA), or pediatric patients requiring a parent or guardian to accompany them. Patients requiring assistance with transport to and from their ambulatory visit will be supported by Virginia Mason’s Patient Transport Team. Companions who accompanied the patient to campus can wait in their vehicles or at an off-site location until the appointment has concluded.

Cell Phone Waiting Lot: The Terry and University parking lot will be available for companions of clinic or hospital patients who are waiting outside Virginia Mason facilities. The Lindeman Pavilion restrooms will also be available to companions while they are waiting.

Hospital Visits

UPDATED NOV. 20 — Your safety, and the safety of your family and friends, is a top priority at Virginia Mason.

As we see more cases of COVID-19 in our community, Virginia Mason is taking action to help minimize the potential for exposures and keep our patients, guests and team members safe. For the safety of all, please follow the guidelines below.

General hospital visits are currently suspended. Inpatient visitor access is limited in the hospital setting to an exception list only. Patients may not have anyone accompany them past the hospital entrance (except for Americans with Disabilities Act – ADA reasons).

Exceptions (visitors who will be allowed) include these situations:

  • Patients at end-of-life: End-of-life refers to a patient who is highly likely to pass away in the coming days and is not restricted to patients who are receiving palliative care. This is for both COVID-19 positive and non-COVID-19 patients.
  • Patients who have cognitive, physical or emotional deficits needing ADA accommodations
  • Caregivers who need to receive in-person education related to patient discharge care needs
  • Pre-approved care partners for Centers of Excellence patients during patient education sessions
  • Birth support person and certified doula
  • Clergy
  • Certified interpreter
  • The care team may request exceptions for complex situations via escalation through nursing leadership

Current policies for expectant mothers in the birth center and patients arriving to our Emergency Department will not change at this time.

For the safety of our patients and team members, visitors are encouraged to keep their hospital visits brief.

Alternatives to in-person visitation are available via iPad video visit technology through the Concierge Cart, or telephone calls.

Cell Phone Waiting Lot: The Terry and University parking lot will be available for companions of clinic or hospital patients who are waiting outside Virginia Mason facilities. The Lindeman Pavilion restrooms will also be available to companions while they are waiting.

Other COVID-19 Guidelines for Visitors on Exception List

  • All visitors will be screened at entry to the facility for symptoms of respiratory illness. Only visitors who have no symptoms will be allowed to enter the hospital.
  • Virginia Mason has a mandatory masking policy that applies to all visitors.
  • All visitors must maintain social distancing of six feet at all times, including when in the patient’s room.
  • All visitors need to check in at Nursing Station prior to entering patient’s room.
  • Stay in the patient room during the visit, except for patient privacy or use of the restroom.
  • No visitors under the age of 16. No pet visitation.
  • No visitors will be allowed in rooms of patients who have tested positive for COVID-19 or who are awaiting test results for COVID-19 except for visitors of patients nearing end-of-life, for which we have special guidelines to ensure safety.

Team members are available to keep you and others safe. Please follow their direction.

Patients Traveling for Care at Virginia Mason

  • If you are traveling from out of state, please allow for an additional one to two days for COVID-19 screening if required for your home state. The test resulting time can take up to two days.

  • If you are traveling within state but greater than four hours away and were unable to obtain COVID-19 return home screening in your local community, you will need to plan to travel to the Seattle area two to three days prior to your procedure to ensure your screening can be completed at Virginia Mason.

  • If prescreening for COVID-19 prior to travel, it is important that you isolate yourself as much as possible between the date of your pre-travel screening test and the date of your procedure to avoid potential exposures. Stay home, separate yourself from others within your home, limit contact with pets and other animals, and wear a mask at all times, whenever you must leave your home. If, upon arrival at Virginia Mason, your pre-procedural test for COVID is positive, your procedure will be delayed for a minimum of 10 days while you recover from COVID-19.

Visiting a hospital and medical center can be a stressful time for both patients and visitors. Whether you come to Virginia Mason as a patient or visitor, we want you to know that we will do everything possible to ensure that your needs are met.

Use the following information to contact us, find information for patients, visitors or our locations:

If you are walking through our hospital or one of our clinics and need help, don't hesitate to ask for assistance from a Virginia Mason staff member.

For patients or visitors who are deaf, another option for contacting us is with TTY (800) 833-6384 / (206) 344-7984 or emailing Patient Relations at