(888) 862-2737

| |

MyVirginiaMason FAQs

If you are experiencing trouble logging in to your MyVirginiaMason account or are experiencing other technical issues, please call: (800) 276-8807. Support staff is available 24 hours a day, seven days a week. 
 
General Information:

MyVirginiaMason Features:

 

How will MyVirginiaMason benefit my health care?
Virginia Mason's launch of MyVirginiaMason will allow you to go online to request appointments, view lab results, send secure messages to their care teams, request prescription renewals and see a summary of medications, allergies, immunizations and medical issues.

How do I sign up for MyVirginiaMason?
You can enroll in the MyVirginiaMason while visiting Virginia Mason for an appointment. Speak with your provider or a member of your care team to start the enrollment process.

What do I need to enroll in MyVirginiaMason at my provider's office?
Enrolling in MyVirginiaMason will take less than five minutes, and your provider's office will have much of the information needed. You will need to bring proper identification with you to enroll. Acceptable forms of ID include:

  • Driver's license
  • State issued ID
  • U.S. Military ID
  • Virginia Mason Staff ID
  • Passport
  • Marriage license*
  • Divorce decree*
  • Adoption papers*
  • Social security card*
  • Birth certificate*

* must be accompanied with a valid picture ID

What if I didn’t receive my invitation email?
Please check your spam or junk mail folders in your email account. If you still can’t find it, please call your Virginia Mason clinic and ask them to verify your email address and resend the invitation.

   [Back to Top]

Can I enroll my spouse, child or another family member in MyVirginiaMason?
Parents/legal guardians of children under 13 years of age can enroll for access to their child's account. Access will be automatically revoked when that child turns 13 years old in compliance with privacy regulations. You can enroll for access to your child's medical information at your next Pediatric appointment. You cannot enroll for access to another adult's medical information at this point in time.

Are MyVirigniaMason accounts available for minors 13-17 years old?
Health information for minors 13-17 years old is specially protected by Washington State statutes and the federal HIPAA privacy rule. We do not offer MyVirginiaMason accounts to minors in this age group or parental access accounts for the parents/guardians of these minors. 

Can I ask questions regarding a family member from my MyVirginiaMason account?
No. Your MyVirginiaMason account is specific to your health care and is tied only to your medical record.

Is a mobile version of MyVirginiaMason available?
Currently, there is not a mobile version of MyVirginiaMason.

How do I get technical help accessing MyVirginiaMason?
You may call the MyVirginiaMason support line at (800) 276-8807, 24 hours a day, seven days a week.

Can I use MyVirginiaMason to communicate an emergency or medical concern?
MyVirginiaMason and secure online messaging is for routine health-related inquiries only. If you are experiencing a medical emergency, please call 911 and do not use online messaging.

   [Back to Top

Where will secure messages sent through MyVirginiaMason go?
When you select a provider to contact in MyVirginiaMason, the message will be sent through your electronic medical record to that provider's specialty area/clinic.

How soon will I hear back from my care team after sending a secure message?
You will receive a response within one business day (Monday through Friday, 8 a.m. to 5 p.m.).

Are there situations where I shouldn't use online messaging through MyVirginiaMason?
Yes. Please call us at (888) 862-2737 instead of using online messaging for any of the following purposes:

  • You need to see a physician today
  • You need a prescription filled today
  • You need to cancel or reschedule an appointment in the next 24 hours
  • You need to cancel or reschedule a procedure/surgery within the next four days

Can I send an email to my provider, instead of using secure messaging through MyVirginiaMason?
No. For security reasons, you should not send confidential information via email. If you choose to communicate with your care team, you will need to use secure messages through MyVirginiaMason.

   [Back to Top]

Will MyVirginiaMason allow me to make online appointment requests or cancellation requests?
Yes. If you choose to request or cancel an appointment through MyVirginiaMason, a representative from Virginia Mason will respond within one business day (Monday through Friday, 8 a.m. to 5 p.m.).

Will MyVirginiaMason allow me to make online prescription renewal requests?
Yes. If you choose to request a prescription renewal, a representative from Virginia Mason will respond within one business day (Monday through Friday, 8 a.m. to 5 p.m.).

What lab results will be viewable in MyVirginiaMason?
Most common lab test results will be viewable in MyVirginiaMason. Some sensitive results are not currently available in MyVirginiaMason. These include but are not limited to STD screenings, HIV, pathology, radiology, microbiology, some cancer markers, drugs of abuse, alcohol and pregnancy-related results.

When will I see my lab results?
Lab result will be delivered into MyVirginiaMason 24 hours after results are entered into your electronic medical record.

   [Back to Top]

© 2014 Virginia Mason Medical Center | 1100 Ninth Avenue, Seattle, WA 98101