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Frequently Asked Questions »

MyVirginiaMason is the newest way to stay in touch with your Virginia Mason care team and get up-to-date medical information, all from the convenience and privacy of your own home — available 24 hours a day, 7 days a week.

Heartbleed/OpenSSL Update
Please rest assured that after a thorough review of Virginia Mason and all vendor systems, it as been determined that MyVirginiaMason and other Virginia Mason websites are not impacted by the Heartbleed bug/OpenSSL vulnerability currently in the news.


With MyVirginiaMason You Can:

  • Request appointments online with your care team.
  • View your lab results in the privacy of your own home.
  • Securely message your care team at a time that fits your schedule.
  • Renew your prescriptions without having to call or visit a Virginia Mason location.
  • Convenient access to a summary of your medications, allergies, immunizations and any medical issues.

How to Get Started:
Get started today by enrolling in MyVirginiaMason at your next appointment. Speak with your provider or a member of your care team to enroll. Currently, registration requires an in-person visit to a Virginia Mason location for security purposes. 

  Technical Support:
If you are experiencing trouble logging in to your MyVirginiaMason account or are experiencing other technical issues, please call: (800) 276-8807. Support staff is available 24 hours a day, seven days a week.

If you are experiencing a medical emergency, please call 911 and do not use online messaging.


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