Understanding Your Bill

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Clinic Statement

The “Statement of Clinic Services” describes charges for services rendered by providers (physicians and/or other health care professionals) at Virginia Mason. If the services you receive are covered by insurance, your benefits will determine how much of the charge you will be required to pay out-of-pocket. Your Virginia Mason statement will reflect details of your visit, your payment(s) and any amount still outstanding.

Example of a clinic statement

Hospital Statement

The “Statement of Hospital Services” describes charges for facility-related services rendered at our Virginia Mason Hospital & Seattle Medical Center and Federal Way's Outpatient Hospital Surgery Center. This may include inpatient and/or outpatient care. If the services you receive are covered by insurance, your benefits will determine how much of the charge you will be required to pay out-of-pocket. Your Virginia Mason statement will reflect details of your visit, your payment(s) and any amount still outstanding.

Example of a hospital bill statement

Explanation of Benefits (EOB)

After every visit at Virginia Mason, an EOB is sent by your health insurance company to covered individuals explaining what medical treatments and/or services were paid for on their behalf. EOBs are not considered a bill.

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We're Here to Help

In Person
Financial Navigators at
Seattle, Lynnwood and Federal Way

By Email
Contact us about your
billing inquiries

  • By Phone
  • (206) 223-6601
  • (800) 553-7803
  • TTY/TTD (206) 344-7984
  • Mon - Thurs: 8 a.m. - 5:30 p.m.
  • Friday: 9 a.m. - 5 p.m.
  • By Mail
  • Virginia Mason
  • P.O. Box 24163
  • Seattle, WA 98124-6726