Financial Assistance

Financial Navigator

Virginia Mason provides Financial Navigators at our Seattle and Federal Way Medical Centers to assist you with obtaining estimates, applying for financial assistance, payment options and questions about your bill.

Financial Assistance

Virginia Mason encourages you to apply for financial assistance if you need help paying your charges. We grant financial assistance based on eligibility and income (Federal Poverty Guidelines). Applications are available from Patient Financial Navigators located at our Seattle and Federal Way Medical Centers.


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Uninsured Self-Pay Discount

Patients without health insurance are eligible for a 35 percent discount on certain medically necessary hospital and/or clinic services. This policy does not apply to co-payments, co-insurance, deductible, pre-payment or packaged services which already reflect any required discount. If you have questions about this self-pay discount, please contact us.

Payment Options

If you are unable to pay the entire amount due, please contact us to discuss payment options.

We're Here to Help

In Person
Financial Navigators at
Seattle and Federal Way
Mon – Fri: 8 a.m. - 5 p.m.

By Email
Contact us about your
billing inquiries

  • By Phone
  • (206) 223-6601
  • (800) 553-7803
  • TTY/TTD (206) 344-7984
  • Mon - Thurs: 8 a.m. - 5:30 p.m.
  • Friday: 9 a.m. - 5 p.m.
  • By Mail
  • Virginia Mason
  • P.O. Box 24163
  • Seattle, WA 98124-6726