During Your Stay
Important Information: Visitation
As a response to the current community situation with COVID-19, we are temporarily suspending routine, in-person visits to our hospitalized patients. The decision to suspend hospital visits was difficult and made only after careful consideration.
We encourage family members and friends to use alternative ways to interact with their loved ones, including phone calls, Facetime, Skype and other means.
We recognize there are times when having a visitor or family member present is crucial. Visitors will be allowed based on the exceptions listed below:
- Patients who are unstable.
- Patients who are at the end of life may have two visitors.
- Patients undergoing surgery or procedures may have one single-time visitor immediately after the procedure.
- Patients who are receiving care in our Centers of Excellence who have a traveling companion as part of their medical treatment team.
- Patients who are minors and those with limited decisional capacity may have a parent or guardian present.
- Patients who have altered mental status or developmental delays (where caregiver provides safety) may have one visitor.
- Patients with disruptive behavior, where a family member is key to their care, may have one visitor.
Please note, approved visitors are subject to the following guidelines:
- Visitors will not be allowed if they have symptoms of respiratory infection (fever, runny nose, cough, shortness of breath).
- Visitors allowed must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient room, they must leave the medical center.
- Visitors under the age of 16 will not be allowed except under extraordinary circumstances, and no animals other than service animals are permitted.
Learn what to expect during your hospital stay.
Click on the video animation below.
How to use the phones
While staying at the hospital, you can make free local phone calls as well as long-distance calls with a telephone calling card or by calling collect.
Getting calls during your stay
You can tell family and friends to call the hospital switchboard at (206) 624-1144.
- Temporary Change in Our Hospital Visitation Policy
As a temporary response to the current community situation with COVID-19, we are suspending routine, in-person visits to our hospitalized patients. While this is a change in our regular approach, we believe it is in the best interest of patients, visitors, Virginia Mason team members and the community at large.
We encourage family members and friends to use alternative ways to interact with their loved ones, including phone calls, Facetime, Skype and other means. We are happy to help facilitate this to make it easier for our patients.
- Clinic Visits
For patients who have clinic appointments, please limit nonessential companions to a single individual. We further ask that the companion be free of symptoms (fever, cough or respiratory symptoms).
Any personal information about your diagnosis and treatment is considered confidential. This information is available only to designated members of your immediate family, with your permission.
Each hospital room is equipped with a color television, featuring major local television stations.
To provide a smoke-free environment for our patients and staff, Virginia Mason does not allow smoking on the medical center's property.
Our non-denominational chaplains are available to provide counseling, compassionate listening, crisis intervention, grief and bereavement resources, and patient advocacy. Contact the Department of Spiritual Care by calling (206) 583-6463. Find more information.