COVID Patient & Visitor Information

During the current outbreak of the respiratory illness COVID-19, Virginia Mason’s Infection Prevention team is committed to maintaining a safe environment for patients, their families and visitors. Our health system is working closely with state and local health authorities to ensure measures are in place for preventing community spread of the infection.


  • Virtual CareVirtual care appointments use video chat technology, similar to Skype or FaceTime, that allow for a flexible location for you andyour provider. Make an appointment by calling (206) 223-6881 or scheduling online at MyVirginiaMason.

If you have a fever or cough, please call so we can direct you to the proper care and treatment.

Important Patient & Visitor Facility Information

To ensure our facilities are safe places, face coverings must be worn at all times.

As we see more cases of COVID-19 in our community, Virginia Mason is taking additional action to help minimize the potential for exposures and keep our patients, visitors and team members safe.

We have updated our visitation guidelines. General hospital visits are currently suspended. Inpatient visitor access is limited in the hospital setting to an exception list only. With our updated outpatient policy, patients are encouraged to attend in-person clinic visits alone. Patients may not have anyone accompany them beyond the entrance point during their clinic visit, unless the (one) companion is there to provide cognitive, physical or emotional support, per the Americans with Disabilities Act (ADA), or pediatric patients requiring a parent or guardian to accompany them.

Learn more about clinic and hospital visits.

Staying Healthy and Safe

Don't delay seeking care. Learn what we're doing at Virginia Mason to keep you safe and healthy.

COVID-19 Symptoms

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose - New
  • Nausea or vomiting - New
  • Diarrhea - New

Antibody Testing

For information regarding COVID-19 antibody testing, please see our Antibody Testing FAQ page.

Supporting Virginia Mason During COVID-19 Outbreak

We welcome your partnership and support in fighting this pandemic. Your thoughts and good wishes continue to brighten our challenging moments; your donation of supplies are keeping us safe and healthy; and your financial support is helping us to purchase the critical equipment to meet this virus head on.

COVID-19 Public Health Information

Public Health recommends keeping a social distance from others and practicing good hygiene — continuous hand washing and avoiding touching your face.

For general concerns and questions about COVID-19, please call the Washington State Department of Health call center at (800) 525-0127 and press # to learn what is happening in Washington state.

Additional COVID-19 (Novel Coronavirus) information resources: