During the current outbreak of the respiratory illness COVID-19, Virginia Mason’s Infection Prevention team is committed to maintaining a safe environment for patients, their families and visitors. Our health system is working closely with state and local health authorities to ensure measures are in place for preventing community spread of the infection.
A Message from Gary S. Kaplan, MD, Chairman and CEO
Online COVID-19 Patient Assessment Available
If you are concerned about COVID-19, you may want to take the patient assessment available here on the right hand side of the page. Note: The COVID-19 Patient Assessment tool does not work with Internet Explorer browsers older than IE 11.
Supporting Virginia Mason During COVID-19 Outbreak
We welcome your partnership and support in fighting this pandemic. Your thoughts and good wishes continue to brighten our challenging moments; your donation of supplies are keeping us safe and healthy; and your financial support is helping us to purchase the critical equipment to meet this virus head on.
Important Information: Visitation and Appointments
As a response to the current community situation with COVID-19, we are temporarily suspending routine, in-person visits to our hospitalized patients. The decision to suspend hospital visits was difficult and made only after careful consideration.
We encourage family members and friends to use alternative ways to interact with their loved ones, including phone calls, Facetime, Skype and other means.
We recognize there are times when having a visitor or family member present is crucial. Visitors will be allowed based on the exceptions listed below:
- Patients who are unstable.
- Patients who are at the end of life may have two visitors.
- Patients undergoing surgery or procedures may have one single-time visitor immediately after the procedure.
- Patients who are receiving care in our Centers of Excellence who have a traveling companion as part of their medical treatment team.
- Patients who are minors and those with limited decisional capacity may have a parent or guardian present.
- Patients who have altered mental status or developmental delays (where caregiver provides safety) may have one visitor.
- Patients with disruptive behavior, where a family member is key to their care, may have one visitor.
Please note, approved visitors are subject to the following guidelines:
- Visitors will not be allowed if they have symptoms of respiratory infection (fever, runny nose, cough, shortness of breath).
- Visitors allowed must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient room, they must leave the medical center.
- Visitors under the age of 16 will not be allowed except under extraordinary circumstances, and no animals other than service animals are permitted.
If you have a fever or cough, please call so we can direct you to the proper care and treatment.
Out of an abundance of caution and given the COVID-19 community situation, the ability to self-schedule appointments in the patient portal (MyVirginiaMason) is currently unavailable.
Patients who have an appointment at a Virginia Mason clinic, laboratory, radiology, as well as those visiting the Emergency Department, may have one person accompany them, if necessary.
We appreciate your understanding during these uncertain times. Our goal is to protect you, your loved ones and our team members. If you have any questions, please contact your care team.
COVID-19 Public Health Information
Public Health recommends keeping a social distance from others and practicing good hygiene — continuous hand washing and avoiding touching your face.
For general concerns and questions about COVID-19, please call the Washington State Department of Health call center at (800) 525-0127 and press # to learn what is happening in Washington state.
Additional COVID-19 (Novel Coronavirus) information resources:
What is COVID-19?