COVID Patient & Visitor Information

During the current outbreak of the respiratory illness COVID-19, Virginia Mason’s Infection Prevention team is committed to maintaining a safe environment for patients, their families and visitors. Our health system is working closely with state and local health authorities to ensure measures are in place for preventing community spread of the infection.


  • Virtual CareVirtual care appointments use video chat technology, similar to Skype or FaceTime, that allow for a flexible location for you andyour provider. Make an appointment by calling (206) 223-6881 or scheduling online at MyVirginiaMason.

If you have a fever or cough, please call so we can direct you to the proper care and treatment.

Important Patient & Visitor Facility Information

  • Designated parking for patients who have tested positive for COVID-19. Learn more »»

To ensure our facilities are safe places, face coverings must be worn at all times. We are still seeing high community transmission of COVID-19 across King County and a moderate number of hospitalized patients that are often younger. Since we are still not out of a high-risk period, we will continue to require masking and physical distancing while on our campuses for team members and patients.

We have updated our visitation guidelines. We are pleased to be able to safely offer limited visitation for families of non-COVID-19 patients.

Changes to Outpatient Visitation – Virginia Mason Medical Center is expanding outpatient visitation as part of our continued desire to safely reopen our doors to our patients' families. Outpatients are welcome to have one visitor per patient or a second parent present for pediatric visits.

Learn more about clinic and hospital visits.

Staying Healthy and Safe

Don't delay seeking care. Learn what we're doing at Virginia Mason to keep you safe and healthy.

COVID-19 Symptoms

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Antibody Testing

For information regarding COVID-19 antibody testing, please see our Antibody Testing FAQ page.

Supporting Virginia Mason During COVID-19 Outbreak

We welcome your partnership and support in fighting this pandemic. Your thoughts and good wishes continue to brighten our challenging moments; your donation of supplies are keeping us safe and healthy; and your financial support is helping us to purchase the critical equipment to meet this virus head on.

COVID-19 Public Health Information

Public Health recommends keeping a social distance from others and practicing good hygiene — continuous hand washing and avoiding touching your face.

For general concerns and questions about COVID-19, please call the Washington State Department of Health call center at (800) 525-0127 and press # to learn what is happening in Washington state.

Additional COVID-19 (Novel Coronavirus) information resources: