Contact Us

Important Information: Appointments and COVID-19

If you have a fever or cough, please call so we can direct you to the proper care and treatment.

Out of an abundance of caution and given the COVID-19 community situation, the ability to self-schedule appointments in the patient portal (MyVirginiaMason) is currently unavailable.

Patients who have an appointment at a Virginia Mason clinic, laboratory, radiology, as well as those visiting the Emergency Department, may have one person accompany them, if necessary.

We appreciate your understanding during these uncertain times. Our goal is to protect you, your loved ones and our team members. If you have any questions, please contact your care team.

(888) 862-2737 or View Key Phone Numbers


Please call or use MyVirginiaMason to schedule an appointment. If you want to research a physician you can use the find a physician tool.

  • Phone
  • (206) 223-6881
  • (888) 862-2737


Monday through Thursday:
8 a.m. to 5:30 p.m.
9 a.m. to 5 p.m.

For questions regarding how your insurance company will process charges for a service or procedure, please contact your insurance company or review your benefits handbook.

Learn about the Patient Cost Estimator to determine out-of-pocket costs for medical and surgical services.

  • Phone
  • (206) 223-6601
  • (800) 553-7803

Contact a patient

There are two ways to contact a patient staying in the hospital:
1. Send a note to a patient staying in our hospital via email
2. Contact a patient in our hospital by calling (888) 862-2737

  • Phone
  • (888) 862-2737

Contact your physician

You can contact your physician by calling their office or requesting
a secure message via MyVirginiaMason.

  • Phone
  • (206) 223-6600

Provide feedback about your care experience

Virginia Mason welcomes your feedback. We invite you to tell us how we are doing.

Join our Patient-Family Partner Program.
Learn more »

Nominate a Virginia Mason nurse for the
DAISY Award.

Report a lost or found item.

  • Phone
  • Patient relations
  • (206) 223-6616

Provide feedback about our website

We welcome your suggestions, ideas, comments and feedback. Please send any improvements or suggestions.

Opt out of Virginia Mason mail

You can opt out of receiving Virginia Mason newsletters and promotional materials via postal mail by completing the online opt out form.