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SEATTLE – (June 29, 2015) — Systems-based approaches could reduce the tremendous variability in wait times for health care appointments that exist throughout the U.S., advises a new Institute of Medicine report produced by a study committee chaired by Virginia Mason Chairman and CEO Gary S. Kaplan, MD.

“Everyone would like to hear the words, ‘How can we help you today?’ when reaching out for health care assistance,” Dr. Kaplan said. “Health care that embraces this philosophy is patient- and family-centered, and implements the knowledge of systems strategies for matching supply and demand.

“Care with this commitment is feasible and found in practice today, but it is not common,” he added. “Our report lays out a road map to improve that.”

About Virginia Mason
Virginia Mason, founded in 1920, is a nonprofit regional health care system in Seattle that serves the Pacific Northwest. Virginia Mason employs approximately 6,000 people and includes a 336-bed acute-care hospital; a primary and specialty care group practice of more than 480 physicians; regional medical centers throughout the Puget Sound area; and Bailey-Boushay House, the first skilled-nursing and outpatient chronic care management program in the U.S. designed and built specifically to meet the needs of people with HIV/AIDS. Benaroya Research Institute at Virginia Mason is internationally recognized for its breakthrough autoimmune disease research. Virginia Mason was the first health system to apply lean manufacturing principles to health care delivery to eliminate waste, lower cost, and improve quality and patient safety.

To learn more about Virginia Mason, visit or follow @VirginiaMason on Twitter. To learn how Virginia Mason is transforming health care and to join the conversation, visit our blog at VirginiaMasonBlog.

Media Contact:
Gale Robinette
Virginia Mason Media Relations
(206) 341-1509

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