Search Virginia Mason News


News Releases

Top 10 Percent: Virginia Mason Providers Shine in Patient Experience Survey Results

SEATTLE – (April 21, 2015) – A total of 208 Virginia Mason providers are in the top 10 percent for patient satisfaction among providers in the U.S. whose patients recently rated them for courtesy, listening, sharing information and involving patients in decision-making.

“We know our providers’ clinical skills and commitment to excellent service are highly valued by patients,” said Donna Smith, MD, medical director, Virginia Mason Clinics. “This survey shows there is no better place to get health care than Virginia Mason.”

The survey, which covered nearly 150,000 physicians and other providers nationwide, was conducted by Press Ganey, a South Bend, Ind. consulting and advisory company that helps health care organizations measure and improve their patients’ experiences. In 2014, survey questionnaires were sent to Virginia Mason patients who responded by giving their health care providers high marks.

“Health care is a basic need but the individual’s health care experience should never be basic it should be remarkable,” Dr. Smith said. “Virginia Mason team members are committed to providing remarkable health care to each person, every moment, at all of our locations.”

Patient experience is an important measure of health care quality. For example, research indicates effective physician-patient communication, and patient-centered communication, are associated with improved clinical outcomes, fewer diagnostic tests and a better care experience.

“We know that in health care, small moments can carry a lot of meaning,” Dr. Smith said. “So our focus is on listening carefully to each person, engaging with them in language they understand and delivering expert care worthy of their trust.”

About Virginia Mason
Virginia Mason, founded in 1920, is a nonprofit regional health care system in Seattle that serves the Pacific Northwest. Virginia Mason employs about 6,000 people and includes a 336-bed acute-care hospital; a primary and specialty care group practice of more than 460 physicians; regional medical centers throughout the Puget Sound area; and Bailey-Boushay House, the first skilled-nursing and outpatient chronic care management program in the U.S. designed and built specifically to meet the needs of people with HIV/AIDS. Benaroya Research Institute at Virginia Mason is internationally recognized for its breakthrough autoimmune disease research. Virginia Mason was the first health system to apply lean manufacturing principles to health care delivery to eliminate waste, lower cost, and improve quality and patient safety.

To learn more about Virginia Mason, please visit Facebook.com/VMcares or follow @VirginiaMason on Twitter. To learn how Virginia Mason is transforming health care and to join the conversation, visit our blog at VirginiaMasonBlog.org.

Media Contact:
Gale Robinette
Virginia Mason Media Relations
(206) 341-1509
gale.robinette@VirginiaMason.org