Search Virginia Mason News


News Releases

Virginia Mason Earns Outstanding Patient Experience Award for Third Consecutive Year

SEATTLE – (April 7, 2015) –Virginia Mason was today named a recipient of the Healthgrades’ Outstanding Patient Experience Award for the third consecutive year.

“When patients come to a hospital, they expect great service and a positive experience just like any other industry,” said Virginia Mason Chairman and CEO Gary S. Kaplan, MD. “This award is due to the hard work of all our team members dedicated to ensuring every patient has a remarkable experience at Virginia Mason.”

This distinction makes Virginia Mason the only hospital in Seattle named a three-time award recipient, and places the organization among the top 10 percent of hospitals in the nation for patient experience. Also, this makes Virginia Mason the only hospital in the state to be named among America’s 100 Best Hospitals and among America’s best for Patient Experience.

Healthgrades, an online resource for information about physicians and hospitals, evaluated Virginia Mason’s performance as assessed by the hospital’s patients across 27 different questions that roll up to 10 distinct measures. Ranging from cleanliness and noise levels in a patient room, to factors such as pain management and responsiveness to patient’s needs, the measures also include whether a patient would recommend the hospital to friends or family. 

Healthgrades evaluated 3,575 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services, covering admissions from January 2013 through December 2013, to assess those hospitals that are leading the nation in delivering the best patient experience. To be eligible for the patient experience award, hospitals had to meet additional clinical quality requirements. This ensures recipient hospitals are delivering strong outcomes in addition to an excellent patient experience during the hospitalization.

Only top-performing hospitals received the 2015 award, and Virginia Mason is one of six award winners in Washington state.

“Today, more than ever before, consumers face decisions – and research their options – relating to where to obtain care, so factors like patient experience are increasingly important,” said Evan Marks, chief strategy officer, Healthgrades. “Consumers can have confidence that hospitals that have achieved the Healthgrades 2015 Outstanding Patient Experience Award deliver a positive experience for patients during their hospital stay.”

Learn more about Healthgrades online

About Virginia Mason
Virginia Mason, founded in 1920, is a nonprofit regional health care system in Seattle that serves the Pacific Northwest. Virginia Mason employs about 6,000 people and includes a 336-bed acute-care hospital; a primary and specialty care group practice of more than 460 physicians; regional medical centers throughout the Puget Sound area; and Bailey-Boushay House, the first skilled-nursing and outpatient chronic care management program in the U.S. designed and built specifically to meet the needs of people with HIV/AIDS. Benaroya Research Institute at Virginia Mason is internationally recognized for its breakthrough autoimmune disease research. Virginia Mason was the first health system to apply lean manufacturing principles to health care delivery to eliminate waste, lower cost, and improve quality and patient safety. Virginia Mason website: www.VirginiaMason.org

To learn more about Virginia Mason, please visit Facebook.com/VMcares or follow @VirginiaMason on Twitter. To learn how Virginia Mason is transforming health care and to join the conversation, visit our blog at VirginiaMasonBlog.org.

Media Contact:
Gale Robinette
Virginia Mason Media Relations
(206) 341-1509
gale.robinette@VirginiaMason.org