While you are at Virginia Mason, you are the most important member of your health care team.
Input from our patients helps us improve service and provide a safer health care environment. You should feel comfortable and empowered to question anything that you don’t understand.
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Everyone at Virginia Mason – including patients, families and friends – is a safety inspector.
Here are some ways you can be a safety inspector:
The Family Activated Safety Team (FAST) provides you with extra help in the hospital when you have concerns about your care or the care of a family member. Activate FAST by dialing 6-FAST (ext. 63278) from any hospital phone. Within minutes, members of the FAST team will respond directly to your hospital room. Reasons to call the FAST hotline can include:
Providing a safe care environment for you and your family is our top priority. If anything is happening that you feel could compromise the care you receive, please talk to a staff member or call the FAST hotline. We want to address your concerns at the earliest possible opportunity.
Patient safety is Virginia Mason’s top priority. We understand that to provide the best care, our care also needs to be the safest. View Virginia Mason's Quality and Safety Facts.
In addition to participating in a national patient safety initiative with the Joint Commission on Accreditation of Healthcare Organizations, Virginia Mason is one of a group of leading hospitals nationwide joining with the National Patient Safety Foundation (NPSF) as part of its Stand Up for Patient Safety program. Gary S. Kaplan, MD, Chairman and CEO of Virginia Mason, serves on the board of directors of the NPSF, founded in 1996 by the American Medical Association and other influential organizations.
We welcome your feedback about your experience as a patient at Virginia Mason. Please share it with a member of your care team or ask to speak with the manager of your team. You may also send comments via e-mail to emailvm@virginiamason.org, or call the Patient Relations Department at (206) 223-6616, our Chairman and CEO, Gary Kaplan, MD, at (206) 223-6955.
Thank you for choosing Virginia Mason as your health care provider – and for helping us in our efforts to keep you safe and provide you with the best health care available.