Virtual Care Clinic FAQ

Patient using virtual care clinic

Questions you may have about Virginia Mason Virtual Care Clinic:

What do you treat?
How do I pay?
Will my insurance reimburse me?
Can I get a prescription for any kind of medication?
What about my regular doctor?
Will I still have to go see a doctor in a doctor’s office?
But what about the personal touch of an in-person exam?

What do you treat?
We treat most things you would normally see a doctor for: colds and flu, bladder infection, rashes, sore throat, congestion, constipation, acid reflux, cold sores, fever, headaches, stomach viruses, vomiting, bites and stings and more.

While we cannot give you stitches, we can look at your cut and see if you need them!

How do I pay? 
You pay online with a credit card, just as you would with any online purchase. The fee is $35 for a virtual clinic visit.

Will my insurance reimburse me?
Insurance plans vary quite a bit, so check with yours. If you have a Health Savings Account or a Flexible Spending Account with your employer, it can likely be paid through that.

As of October 2016, if you are covered by Regence you may be able to bill your virtual care clinic visit. Your insurance benefits will be verified by the program. If you are covered, the program will bill Regence for your reimbursement. If the visit is verified as non-covered, you will need to pay for the visit.

Can I get a prescription for any kind of medication?
No. You must see a doctor in person if you need a medication for mental health issues, such as anti-depression or anti-anxiety medications. You also must see a doctor in person for any narcotic medications, such as Percocet, Vicodin, Oxycodone and Morphine.

At a virtual visit, we can prescribe medications such as antibiotics, anti-nausea medications and more.

What about my regular doctor?
Information about your virtual visit is securely available to you online at any time. If you give us information about your primary care provider, we will send this information to him or her.

If you do not have a primary care physician, we will be happy to recommend one for you.

Will I still have to go see a doctor in a doctor’s office? 
Not usually. Our providers can treat a very wide range of conditions during a virtual visit. However, if that cut does need stitches, or your illness or injury is quite serious, you will be directed to your doctor’s office, an urgent care facility, or the emergency room.

But what about the personal touch of an in-person exam? 
The personal touch is great, and we’re not here to take the place of your primary care doctor.

We’re here to fill in the gaps – when you feel too sick to drive, or you can’t get an appointment right away, or it’s 1 o’clock in the morning. We are here for you seven days a week, 24 hours a day. No appointment necessary.

For any life-threatening accidents or injuries, call 911 or visit the closest Emergency Department.

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